Frequently Asked Questions

GENERAL
 

How do I talk with someone at Hutchie James & Co.?

We hope the prompts below answer your questions, but if not, please email us at info@hutchiejames.com, and we’ll be in touch within 48 hours.

 

PRODUCTS
 

How and where are your products made?

In-house experts employed by our experienced product supplier craft every handmade product, and our made-to-order business model allows us to operate in a safe, ethical manner with minimal environmental impact.

• Zero inventory and ethically-sourced materials eliminate environmental risks by excess stock and mass production.

• As soon as your order is placed on hutchiejames.com, our trusted suppliers print our custom designs on high-quality, ethically-sourced fabrics, then cut and sew each item by hand for the highest product integrity.

• Our preferred suppliers provide ECO PASSPORT by OEKO-TEX© certified ink and STANDARD 100 by OEKO-TEX© certified material as well as certifications from SGS Printing, and FSC packaging made from 100% recycled materials.

We work with an experienced product supplier headquartered in Columbus, Ohio. They own and operate each of their manufacturing facilities located in Quanzhou, China, giving them the ability to monitor and control working conditions. Audits are annually performed to ensure best business practices, standards, and compliance are met.

 

 

How do we ensure the human and ecological safety of our products?

100% recyclable packaging and labels

Our preferred suppliers provide ECO PASSPORT by OEKO-TEX© certified ink and STANDARD 100 by OEKO-TEX© certified material. This means that the materials we use have been tested for harmful chemicals and have proven to use environmentally friendly substances.

OEKO-TEX® is a registered trademark that represents product labels and company certifications issued by the International Association for Research and Testing in the Field of Textile and Leather Ecology.

An OEKO-TEX® label on a product confirms the human and ecological safety of the particular product, from environmentally friendly leather to garments that contain zero harmful substances.

ECO PASSPORT BY OEKO-TEX®

The leather and textile chemicals certified in accordance with the ECO PASSPORT certification have been tested for harmful substances in high concentrations.

An ECO PASSPORT label on a product means the product itself meets the criteria as an ecologically responsible manufacture.

OEKO-TEX® updates the banned substances and limit values annually and expands them to include new scientific findings or statutory requirements as needed.

STANDARD 100 by OEKO-TEX®

A product that is certified STANDARD 100 is harmless to human health. The OEKO-TEX® certification states that every piece of the product, from every thread to every button, has been tested for harmful substances and therefore does not contain any chemical hazardous to human health. In many cases, the concentrations tested from the product is a much higher quantity than various national and international requirements.

The criteria catalog is updated annually and expanded with scientific findings or new requirements as needed.

 

 

Will you introduce other products, including toddler and baby sizes?

We are always on the hunt for new, quality products that meet the standards of our current lineup, and toddler and baby sizes are at the forefront of our search.

New prints and patterns, however, will be rolled out on current products as fast as we can create them.

Stay in touch via email, Instagram, and Facebook to be the first to know when new products and designs are available.

 

 

How do I know what size to order?

Please visit our handy dandy sizing guides for detailed measurements.
We encourage you to shop both the Men’s and Women’s categories to find your ideal size. Please note that all Adult products are currently labeled with “Men’s” or “Women’s” on the garments’ collar tag. We’ve asked our supplier to remove these labels, and they’ve added the request to their product enhancements queue.

 

 

Why don’t you have boys’ and girls’ product categories?

Simply put, it doesn’t matter. Just like our designs are meant to be worn by any age, they’re also made for any gender.